Service Agreement

For customers going to the airport

The driver will wait up to 15 minutes for you.

After the service wait time, we will instruct the driver to leave OR the driver will stay

and a wait time charge will be applied! (Read below for wait time charge).

For customers being picked up at the airport

We take into consideration domestic and international incoming flights.

For Exclusive ride service and domestic incoming flights, we will set the pick up time

to be 30 minutes after your flight has landed. ( Usually the “at gate” time ).

For Exclusive ride service and international incoming flights, we will set the pick up

time to be 60 minutes after your flight has landed. ( Usually the “at gate” time ).

For Exclusive ride pick up at the airport, we believe that 30 minutes for domestic and

60 minutes for international will be the average time for you to arrive at the curb

area to be picked up. Therefore, usually, we will set up the pickup time to be 30

minutes after the landing for domestic flight, and 60 minutes after the landing for

international flight. If you think you will get to the curb sooner than 30 minutes for

domestic flight or 60 minutes for international flight, you could set an earlier pickup

time. However, the wait time charge will start sooner also. Wait time charge starts 60

minutes after the pickup time you chose.

After the pickup time for Exclusive ride, the driver will wait up to 60 minutes for

you. Once these 60 minutes expires, the driver will be instructed to leave or the driver

will stay and a wait time charge will be applied! (Read below for wait time charge).

For Exclusive ride pickup, we will try our best to limit your wait time at the curb to

be 10 minutes or less. However due to airport traffic, your wait time at curb could be

longer than 15 minutes. Please let us know in advance if you expect you will be at the

curb sooner than the estimated time, we will do our best to keep you informed.

Due to airport security, our driver can not wait for you at the curb for long. Our

driver will be on standby at a remote parking lot for instruction to be given to come

to the airport curb.

*Wait time charge: $15 for every 15 minutes. This charge is applied when the driver

has to wait longer than expected.

*Cancellation Policy: We understand your travel plans may change. With that in

mind, Sunshire has a very simple cancellation policy: just give us 24 hours notice

prior to your pickup time and we will give you a full refund. Refunds normally show

up on your account within 3-5 business days. Unfortunately, Sunshire cannot refund

payment if canceled WITHIN 24 hours notice prior to pick up time or in the event of

the customer not showing up. Cancellations can be made by calling or text

8663981138.

*Pets: All pets must be kenneled to board the vehicle and each pet will count as a

carry on. This service is only available for the exclusive ride service.

*Travelling with children: Children are welcomed to ride aboard with SunshiRe

shuttle. If your child is under the minimum age/weight standards set by the laws of

California, the child must use a car seat. Please mention how many car seats you will

need when making a reservation.

*Luggage: Customers are limited to 2 bags (carry on or luggage) per person for

shared ride service. Please keep in mind that there is a limited amount of space

within the vehicle and plan accordingly. Passengers are responsible for their own

luggage and any items placed inside the vehicle. SunshiRe assumes no liability in the

event of damage, loss or theft of any such property. If an item is lost, customers can

call or text 8663981138 for further instructions.

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