Service Details | Service Agreement
For customers going to the airport
The driver will wait up to 15 minutes for you.
After the service wait time, we will instruct the driver to leave OR the driver will stay
and a wait time charge will be applied! (Read below for wait time charge).
For customers being picked up at the airport
We take into consideration domestic and international incoming flights.
For Exclusive ride service and domestic incoming flights, we will set the pick up time
to be 30 minutes after your flight has landed. ( Usually the “at gate” time ).
For Exclusive ride service and international incoming flights, we will set the pick up
time to be 60 minutes after your flight has landed. ( Usually the “at gate” time ).
For Exclusive ride pick up at the airport, we believe that 30 minutes for domestic and
60 minutes for international will be the average time for you to arrive at the curb
area to be picked up. Therefore, usually, we will set up the pickup time to be 30
minutes after the landing for domestic flight, and 60 minutes after the landing for
international flight. If you think you will get to the curb sooner than 30 minutes for
domestic flight or 60 minutes for international flight, you could set an earlier pickup
time. However, the wait time charge will start sooner also. Wait time charge starts 60
minutes after the pickup time you chose.
After the pickup time for Exclusive ride, the driver will wait up to 60 minutes for
you. Once these 60 minutes expires, the driver will be instructed to leave or the driver
will stay and a wait time charge will be applied! (Read below for wait time charge).
For Exclusive ride pickup, we will try our best to limit your wait time at the curb to
be 10 minutes or less. However due to airport traffic, your wait time at curb could be
longer than 15 minutes. Please let us know in advance if you expect you will be at the
curb sooner than the estimated time, we will do our best to keep you informed.
Due to airport security, our driver can not wait for you at the curb for long. Our
driver will be on standby at a remote parking lot for instruction to be given to come
to the airport curb.
*Wait time charge: $10 for every 15 minutes. This charge is applied when the driver
has to wait longer than expected.
*Cancellation Policy: We understand your travel plans may change. With that in
mind, Sunshire has a very simple cancellation policy: just give us 24 hours notice
prior to your pickup time and we will give you a full refund. Refunds normally show
up on your account within 3-5 business days. Unfortunately, Sunshire cannot refund
payment if canceled WITHIN 24 hours notice prior to pick up time or in the event of
the customer not showing up. Cancellations can be made by calling or text
*Pets: All pets must be kenneled to board the vehicle and each pet will count as a
carry on. This service is only available for the exclusive ride service.
*Travelling with children: Children are welcomed to ride aboard with SunshiRe
shuttle. If your child is under the minimum age/weight standards set by the laws of
California, the child must use a car seat. Please mention how many car seats you will
need when making a reservation.
*Luggage: Customers are limited to 2 bags (carry on or luggage) per person for
shared ride service. Please keep in mind that there is a limited amount of space
within the vehicle and plan accordingly. Passengers are responsible for their own
luggage and any items placed inside the vehicle. SunshiRe assumes no liability in the
event of damage, loss or theft of any such property. If an item is lost, customers can
call or text 8663981138 for further instructions.